Reservations are confirmed upon the receipt of a deposit.
A deposit equal to the cost of the first night per booking is required Non refundable .We do advise Travel Insurance to cover this eventuality and any other incidents that may occur during your stay. www.lyoninsurance.co.uk
All accounts to be settled on arrival, by cash, debit or credit card. Rooms will be available from 2pm on the day of arrival and should be vacated by 10am on the day of departure.
The proprietors of The Ratcliffe have a STRICT NO SMOKING POLICY throughout the guest house. If we believe that smoking has taken place in the rooms then a £50.00 charge will be made to the room and the occupants will be asked to leave without a refund.
If damage is found to have occurred whether through smoking in the rooms or destructive damage made to property then a minimum charge of £200 will be made. Disruptive and unruly guests will also be asked to leave without a refund.
We also reserve the right to refuse to accommodate any person who, in our reasonable opinion is not suitable. In such cases all charges will be refunded.
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This Privacy Notice explains how we at The Ratcliffe House Bed and Breakfast use any personal information we collect about you.
What information we we collect about you
When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take the deposit equal to the first night of your stay.
How we use the information we hold on you
We use your home address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.
After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form. We also send you an additional email checking everything was ok with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.
We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.
How is your data stored
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Freetobook.
Neither we nor Freetobook will share your information with any third party unless there is a legal reason for doing so.
We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests;
Name and nationality
For non commonwealth guests;
Name, nationality, passport number, address of next destination
We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at firstname.lastname@example.org
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